Paid pilot policy · updated 27 July 2026

Refunds will be clear and traceable

The final window and processing time must be approved by the owner and counsel, in line with the production merchant agreement and applicable consumer obligations.

When to request one

• a duplicate payment against the same order;
• a verified, correct payment that still did not produce the entitlement or the promised release;
• a signed APK that will not install on a supported device where support cannot offer a reasonable fix;
• a service that was materially not delivered because of ShishuAlo.

How to request one

Send your account username, order number, payment provider and reference, the payment date and a short description of the problem. Never send a PIN, password, OTP or full wallet credential. Do not open public sales until a production support email is configured.

Review and outcome

Finance will not process the same provider event twice. An approved refund goes back through the original payment channel or a mutually agreed traceable method, and the order and entitlement status changes are audit-logged. Bank and MFS processing delays may be outside ShishuAlo’s direct control.

Abuse

False references, chargeback abuse, resale of copied APKs or tampering with the service can lead to investigation and account suspension. A legitimate child-safety report will never reduce refund eligibility.